AI support and shopping agents for Shopify, on top of a free helpdesk, live chat and reviews suite
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Reponse Overview
Reponse is a customer experience suite for Shopify stores that runs inside the Shopify admin. The base is free forever: shared inbox, unlimited human live chat, tickets with SLAs, product reviews, loyalty and referrals.
The All-in plan adds AI agents. They read the store automatically (policies, shipping, catalogue), answer shoppers on the storefront and guide them to checkout, triage incoming tickets and draft replies for the team, moderate reviews and flag customers at risk of churning. Humans take over from the same inbox whenever needed. Works in English and French.
How to evaluate Reponse for customer service workflows
Reponse is listed as a freemium customer service AI agent with closed source access. Use this page to compare its core capabilities, practical use cases, pricing model, and alternatives before adding it to your workflow.
A strong first-fit use case is Answering order and shipping questions 24/7 on a Shopify store, especially if your team is shortlisting customer service tools for a specific operational need.
Best-fit checks before choosing:
- Confirm that freemium pricing matches your expected usage volume.
- Compare Reponse with similar customer service AI agents in the alternatives section.
- Validate the key capability: AI support agent that answers from the store's policies, shipping and catalogue.
Reponse Key Features
AI support agent that answers from the store's policies, shipping and catalogue
AI shopping guidance that leads visitors to checkout
Ticket triage and AI-drafted replies for the team
Human handover in a shared inbox with unlimited live chat
Review moderation and churn risk alerts
Reponse Use Cases
Answering order and shipping questions 24/7 on a Shopify store
Helping shoppers pick a product and complete checkout
Reducing support workload for small ecommerce teams
Moderating and replying to product reviews
Winning back customers at risk of churning
Quick Facts
CategoryCustomer Service
IndustryVertical
AccessClosed Source
Pricing
Freemium
StatusStandard · New
ListedSep 25, 2026
Popularity8%
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