AI customer service agent for small businesses on WhatsApp and websites
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Omago Overview
Omago is a 24/7 AI customer service agent for small businesses in Hong Kong and beyond. It answers enquiries on your website, WhatsApp, and Telegram — in English, Cantonese, and Mandarin — using your own business information: services, hours, FAQs, and uploaded documents. While it answers, it captures each lead's contact details in a central dashboard and books appointments directly in the conversation. Setup is no-code and takes minutes: connect your channels, add your business basics, and publish. Your team can watch every conversation live and take over at any point. Pricing is flat and published, with a free plan and no per-seat fees. Built in Hong Kong for service businesses that can't afford to leave customers waiting.
How to evaluate Omago for customer service workflows
Omago is listed as a freemium customer service AI agent with closed source access. Use this page to compare its core capabilities, practical use cases, pricing model, and alternatives before adding it to your workflow.
A strong first-fit use case is A med-spa answers treatment FAQs and books consultations overnight on WhatsApp, especially if your team is shortlisting customer service tools for a specific operational need.
Best-fit checks before choosing:
- Confirm that freemium pricing matches your expected usage volume.
- Compare Omago with similar customer service AI agents in the alternatives section.
- Validate the key capability: Answers customer enquiries 24/7 on website chat, WhatsApp, and Telegram.
Omago Key Features
Answers customer enquiries 24/7 on website chat, WhatsApp, and Telegram
Replies in the customer's language — English, Cantonese, and Mandarin
Captures every lead's name, contact details, and enquiry into one dashboard
Books appointments inside the conversation, without double-booking
No-code setup in minutes — and your team can take over any chat live
Omago Use Cases
A med-spa answers treatment FAQs and books consultations overnight on WhatsApp
A tutoring centre answers course and schedule questions from parents after hours
A real-estate agent qualifies property enquiries and books viewings while with other clients
A consultancy screens new client enquiries on its website and schedules discovery calls
An online store handles order and delivery questions through weekend peaks without extra staff
Why these beat the current ones: every feature line now carries a differentiator (the three languages, the named channels, human takeover)
Quick Facts
CategoryCustomer Service
IndustryHorizontal
AccessClosed Source
Pricing
Freemium
StatusStandard · New
ListedJul 9, 2026
Popularity0%
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