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AI Technical Support Engineer for complex support and service workflows
Digital Workers
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Ascendo AI Overview
Ascendo AI is an agentic AI platform designed to revolutionize customer support and field service operations. It leverages advanced AI, Cognitive RPA, NLP, and ML technologies to help agents solve issues, detect anomalies, provide knowledge intelligence, manage backlogs, and optimize spare parts planning. The platform aims to enhance customer experience and support efficiency across various industries.
Ascendo AI Key Features
AI-powered issue resolution and anomaly detection
Knowledge intelligence and backlog management
Smart spare parts planning
No-code, out-of-the-box autonomous or semi-autonomous self-service
Multi-language support (161 languages)
Real-time customer interaction analysis
Predictive insights and trend identification
Integration with existing systems of record and engagement
Ascendo AI Use Cases
Enhancing technical support efficiency
Improving field service operations
Providing AI-assisted customer self-service
Analyzing customer sentiment and churn risk
Generating product feedback and user intent insights
Escalation management and risk assessment
Transforming support from reactive to proactive
Increasing agent productivity and maximizing self-service capabilities
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