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Twig

AI Bots for B2B Customer Experience

Customer Service
Technology
Paid
Closed Source

Twig review

Twig's Agent Factory lets B2B companies create support bots powered by generative AI and LLMs. These bots learn from sources like documentation, tutorials, and tickets to automatically answer developer and user questions. Twig helps customer experience teams streamline support, improve response times, and scale efficiently.

Twig Key Features

  • Custom AI Agents: To fit needs of different roles
  • Flexible Integration: Use bots in apps or tools like Zendesk and HelpScout.
  • Context Awareness: Retain conversation context.
  • Real-Time Evaluation: Refine responses instantly.
  • Synthetic Data: Bridge documentation gaps.

Twig Use Cases

  • 24/7 AI Support Bot
  • 50% less time spent by Human Agents
  • AI brain for customer success teams
  • 50% Deflection Support Tickets
  • 2x Faster customer responses

Twig Details

Created by: Chandan Maruti

Category: Customer Service

Industry: Technology

Pricing Model: Paid

Access: Closed Source

Added on: 11/26/2024

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