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AI Customer Support Agents for Financial Services - Secure, Reliable, End-to-End Resolution
Customer Service
Finance
Closed Source
Trace Overview
Trace develops AI-powered customer support agents specifically for the financial services industry. Their solution integrates with existing systems to handle multi-step tasks while engaging in natural conversations with customers. The company uses a network of domain-specific expert models rather than a single large language model, prioritizing security and data privacy
Trace Key Features
Integration with existing systems
Natural language conversation capabilities
Secure handling of sensitive data
Network of domain-specific expert models
Post-training and fine-tuning for financial services
Fast response times (<200ms time-to-first-token)
Optimized for voice conversations
Trace Use Cases
Customer support for financial institutions
Handling complex, multi-step financial tasks
Secure transaction tracking
Voice-based customer interactions
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