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Customer Service
Technology
API

Customer experience platform with live chat, Lyro AI chatbot, ticketing, and more

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 Tidio preview

Tidio Overview

Tidio is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. It has ready-to-use sales and support chatbots that increase revenue, and immediately answer the most common questions of your customers. Tidio is the all-in-one helpdesk solution for managing all your customer messages in one place. - Talk to your visitors on live chat – quickly solve problems and sell proactively - Work alongside Lyro, Tidio's AI bot, to automatically solve your customers' questions - Preview carts, check order history, and recommend products directly in chat - Add Tidio to your Shopify store in seconds - Manage customers' requests with a simple ticketing system

Tidio Key Features

Chat
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Real-time messaging
AI chatbots
Live chat
Email chat
Video calls
Social media
File upload
Multi-language
Push notifications
Agent analytics
Automated responses
Cart recovery
Discounts
FAQs
Greetings
Quick replies
Upsell
Surveys
Customizatiom
Color and font
Emojis and stickers
Chat window
Business hours
Welcome messages
Chat buttons
Tagging
Chat assignment
Chat flows
Agent avatar
Helpdesk

Tidio Use Cases

Customer feedback collection
Order and refund processing
Customer onboarding
Chatbot marketing
Lead generation
24/7 support
Internal help desk
FAQs responses
Customer engagement
Voice assistance
Product recommendations
Social media engagement
Order confirmation and tracking
Medication reminders
Appointment scheduling
Patient data collection
Quick medical assistance
Mental health care
Financial advice and insights
Account analysis
Expense tracking
Balance and bill notifications
Suspicious activity alerts
Pricing
Freemium

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