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Empathic AI customer service that's almost human
Customer Service
Technology
Closed Source
Siena AI Overview
Siena AI is an innovative AI-powered customer support solution that combines the efficiency of automation with human-like empathy and understanding. It uses advanced AI technology, including a Cognitive Reasoning-Based Engine (CORE), to handle complex customer service tasks across multiple channels and languages. Siena AI aims to provide seamless, context-aware, and brand-consistent customer interactions, enhancing the overall customer experience for e-commerce and other businesses
Siena AI Key Features
AI Personas, Multi-Task Handling, Cognitive Reasoning-Based Engine, Multilingual Support, Real-Time Knowledge Base Integration, Order Tracking And Shipping Edits, Social Media Engagement, Conversational SMS And WhatsApp, AutoQA Capabilities, One-Click Integration
Siena AI Use Cases
E-Commerce Customer Support, FAQ And Product Knowledge Management, Social Media Community Management, Order Tracking And Modifications, Multilingual Customer Service, Complex Query Resolution
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