The Librarian
AI phone answering for healthcare
lyngo Overview
Lyngo is an AI-powered phone answering receptionist built specifically for healthcare clinics. It answers every call 24/7 and handles routine tasks in real time.
Unlike generic AI virtual receptionists, Lyngo is designed for health practices (physiotherapy, podiatry, osteopathy, chiropractic, and similar). It delivers enterprise-grade reliability and compliance across UK, AU, NZ, EU and more
lyngo Key Features
• 24/7 Call Answering – No missed calls, even after-hours or weekends.
• PMS Integration (eg. Cliniko)– Book, reschedule, cancel directly in calendar.
• Smart Patient Handling – Recognises repeat callers, updates records.
• FAQs – Instant answers for hours, parking, services.
• Escalations – Secure message taking or call transfer.
• Compliance – GDPR, UK/EU, APP compliant.
• Usage-Based Pricing – Simple base + per-minute billing.
• Analytics – Logs, transcripts, and insights in portal.
lyngo Use Cases
• GP / Family Medicine – High daily call volumes, repeat patients.
• Physiotherapy – Frequent bookings & reschedules.
• Podiatry – Solo/part-time clinics needing after-hours cover.
• Chiropractic – Steady patient flow, overflow support.
• Psychology & Counselling – Sensitive, confidential call handling.
• Osteopathy – Moderate call volume, rescheduling support.
• Optometry & Audiology – Routine check-ups, FAQ heavy.
• Dietetics & Allied Health Groups – Shared clinics, standardised reception.
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