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Autonomous AI agent resolving customer service issues with natural language understanding.
Customer Service
E-commerce
Closed Source
Einstein Service Agent Overview
Einstein Service Agent is Salesforce’s first fully autonomous AI agent designed to revolutionize customer service by handling a broad range of service issues without preprogrammed scenarios. It uses generative AI to create conversational responses grounded in trusted business data, ensuring efficient and accurate resolutions. The agent operates 24/7 across various channels, seamlessly escalating complex cases to human agents when necessary.
Einstein Service Agent Key Features
Autonomous issue resolution,
Natural language understanding,
Integration with Salesforce CRM data,
24/7 multi-channel support,
Seamless handoff to human agents
Einstein Service Agent Use Cases
Automating routine customer inquiries,
Processing returns and refunds,
Providing product information,
Conducting customer satisfaction surveys,
Escalating complex issues to human agents
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