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Einstein Service Agent

Autonomous AI agent resolving customer service issues with natural language understanding.

Customer Service
E-commerce
Paid
Closed Source

Einstein Service Agent review

Einstein Service Agent is Salesforce’s first fully autonomous AI agent designed to revolutionize customer service by handling a broad range of service issues without preprogrammed scenarios. It uses generative AI to create conversational responses grounded in trusted business data, ensuring efficient and accurate resolutions. The agent operates 24/7 across various channels, seamlessly escalating complex cases to human agents when necessary.

Einstein Service Agent Key Features

  • Autonomous issue resolution, Natural language understanding, Integration with Salesforce CRM data, 24/7 multi-channel support, Seamless handoff to human agents

Einstein Service Agent Use Cases

  • Automating routine customer inquiries, Processing returns and refunds, Providing product information, Conducting customer satisfaction surveys, Escalating complex issues to human agents

Einstein Service Agent Details

Created by: Salesforce

Category: Customer Service

Industry: E-commerce

Pricing Model: Paid

Access: Closed Source

Added on: 7/18/2024

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