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Decagon

AI customer support agents for the enterprise

Customer Service
Technology
Paid
Closed Source

Decagon review

Decagon is a leading innovator in AI-powered customer support agents for enterprises. Their platform automates customer interactions, resolves routine queries, and enhances support operations using advanced AI models. Decagon's technology integrates with existing tools and data sources, allowing businesses to scale customer service without increasing headcount while improving response times and quality.

Decagon Key Features

  • AI AGENT DEVELOPMENT, AUTOMATED CUSTOMER SUPPORT, SEAMLESS INTEGRATIONS, ANALYTICS AND INSIGHTS, MULTI-MODAL SUPPORT, CONTINUOUS LEARNING, CUSTOMIZABLE WORKFLOWS, TRANSPARENT DECISION-MAKING, SCALABLE DEPLOYMENT

Decagon Use Cases

  • ENTERPRISE CUSTOMER SERVICE AUTOMATION, TICKET RESOLUTION ACCELERATION, SUPPORT TEAM AUGMENTATION, CUSTOMER EXPERIENCE ENHANCEMENT, COST REDUCTION IN SUPPORT OPERATIONS, VOICE OF CUSTOMER ANALYSIS, 24/7 CUSTOMER ASSISTANCE

Decagon Details

Created by: Jesse Zhang and Ashwin Sreenivas

Category: Customer Service

Industry: Technology

Pricing Model: Paid

Access: Closed Source

Added on: 11/14/2024

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