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Ascendo AI Resolution AI Agents

Technical Support & Field Service AI Agents:Your AI coworker to execute workflows in complex support

Customer Service
Horizontal
Paid
API

Ascendo AI Resolution AI Agents review

Ascendo AI is an agentic AI platform designed to revolutionize customer support and field service operations. It leverages advanced AI, Cognitive RPA, NLP, and ML technologies to help agents solve issues, detect anomalies, provide knowledge intelligence, manage backlogs, and optimize spare parts planning. The platform aims to enhance customer experience and support efficiency across various industries.

Ascendo AI Resolution AI Agents Key Features

  • AI-powered issue resolution and anomaly detection
  • Knowledge intelligence and backlog management
  • Smart spare parts planning
  • No-code, out-of-the-box autonomous or semi-autonomous self-service
  • Multi-language support (161 languages)
  • Real-time customer interaction analysis
  • Predictive insights and trend identification
  • Integration with existing systems of record and engagement

Ascendo AI Resolution AI Agents Use Cases

  • Enhancing technical support efficiency
  • Improving field service operations
  • Providing AI-assisted customer self-service
  • Analyzing customer sentiment and churn risk
  • Generating product feedback and user intent insights
  • Escalation management and risk assessment
  • Transforming support from reactive to proactive
  • Increasing agent productivity and maximizing self-service capabilities

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Ascendo AI Resolution AI Agents Details

Created by: Ascendo AI

Category: Customer Service

Industry: Horizontal

Pricing Model: Paid

Access: API

Added on: 1/9/2025

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